We are happy to offer our policyholders free unlimited consults with a registered physician. Our ask a doctor service will be available for unlimited online queries via secure email, telephone consults and to use our prescription service from wherever you are in the world, 24/7, 365 days a year.
These services are provided for you, our valued customer, and are included in your policy 100% free of charge. You can ask our doctors any question relating to your health and we will answer your email queries promptly, according to the seriousness of your complaint, or you can telephone us live and speak to an understanding doctor in person.
Our doctors will have access to your medical records, with your consent, and that way they will be able to provide you with a confidential and accurate diagnosis without you having to leave your home or inconvenience yourself.
You can access this service via our website, using your secure login at your convenience. You can then discuss your symptoms or any concerns that you may have at your leisure. They can then fill prescriptions as required, order tests and do anything you would expect of your regular doctor.
Our unlimited ask a doctor service affords our customers peace of mind and convenience when they need it the most. We believe this to be the future of medicine and we want you to enjoy it first. As you’d expect from us, this service doesn’t just apply to you but your entire family, so you can rest assured that help is just a few clicks or a phone call away, no matter what your situation or where you happen to be.
We know how infuriating it can be to have to wait until your doctor becomes available, particularly if a complaint arises at a weekend, public holiday, or at a busy time, as they often do. Our toll free advice lines never close. This is the one of the main advantages of our exclusive ask a doctor service, as we can deliver where regular physicians often fail to do so.
Even if you suffer from a pre-existing condition you will be entitled, as a policyholder, to use our ask a doctor service. This has already proved invaluable to our clients who are cancer sufferers, diabetics, those who suffer from obesity or any other complaint that requires regular medical attention.
We are proud to offer these free consults as the latest in the extensive range of services that our company can offer as part of our policies. As leading providers of health insurance we can now say that we offer comprehensive cover to our customers, right down to assistance with your medical queries and prescription requests.